The present text describes the conditions for the use by users of the services offered by QServus SpA. For this purpose, the User is understood to be those natural personnel who make use of the technical means and supports of QServus SpA. Respond to satisfaction surveys of the client company.
QServus Lite is a registered trademark owned by QServus SpA.
QServus Lite is a service for designing and conducting user satisfaction surveys, aimed at offering information to suppliers and trading companies about their opinions, recommendations and complaints. The surveys consist of a battery of questions and a method of alternative answers, represented by symbols.
QServus Lite is configured as an anonymous service, since the user does not have to enter any personal data that identifies him in order to answer the questions. However, in certain circumstances, the Customer may wish to communicate with the User, requesting their contact information. In this case, the communication by the User of their personal data implies their knowledge, acceptance and implicit consent for QServus SpA to transfer the personal data supplied to the Client.
Likewise, the User expressly acknowledges to be informed that, when he accesses QServus Lite to carry out the survey from an SMS, an email or any other type of communication that contains identifying data, the Client, under his own responsibility, can define mechanisms for collection of information inserted in the URL of access to the survey, which would make it possible for the Client to recover and, eventually, identify the User. QServus SpA does not assume any responsibility for the actions of this nature that the Client could carry out.
QServus SpA. Is exclusively a provider of an intermediation service with the sole purpose of providing the services of surveys described, not being responsible for the content of the data or for its reproduction.
Any natural person accessing the website / Service or any information contained in the website of QServus Lite, expressly declares to be of legal age and accept the following terms and conditions of use of QServus Lite. Consequently, the mere access and use of QServus Lite services will imply the fulfillment of such conditions and the acceptance by the user thereof.
By using our services, the user accepts the statistical use of the their information by the final users of QServus SpA for benchmarking purposes.
The service consists of a brief survey with questions and possibility that the User chooses the answer between the presented options with graphic elements, sort of emojis (Dissatisfied, Neutral, Satisfied). An open field for the User to deposit a message or suggestion to the Client: an optional field for contact data, in which the User can leave a record of them so that the Client can communicate with him.
The User can access the survey through scanning, via his mobile phone, a QR Code that is presented to him by the Customer in another communication medium. By entering a URL or Internet address, which is visible by the Customer in some communication support, and that the User uses in his mobile phone or in another device with internet access or redirected from another website or mobile application.
The answers emitted by the User are stored by QServus SpA. and they serve so that the Client knows his opinion better and can offer better products and services QServus SpA will not publish in any case in open media, such as internet or social networks, any of the opinions or comments that have been entered by the user through the service, without their due authorization.
QServus SpA. Does not charge anything to the User for using the service. It is possible that, because the service is developed by Internet browsing, the User may incur costs related to the transmission and reception of data from his terminal. These costs are unrelated to QServus SpA and are passed on by the User's telecommunications provider.
Temporarily, the service is in Beta phase, it may be that the terminal used by the User does not have any necessary functionality, so it may not work properly. For any question, you can contact the email address firstname.lastname@example.org
QServus SpA is not the owner of the services marketed by the client companies. Consequently, QServus SpA has no responsibility for the provision of such services, nor for the content of the advertising media used for its promotion.
In addition, QServus SpA does not guarantee that the companies that own the services will heed the opinions or answer the claims of the Users.
Finally, QServus SpA is not responsible for any type of claim that may eventually arise, as consequence of the acquisition of the products or services of the client companies, of their advertising messages or of the suggestion or complaint processes initiated directly through the website or by any other means.
We do not claim intellectual property rights over logos or any other material that may be uploaded by a customer. All materials uploaded by a Client remain its property.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or any services or items obtained through the website or to your downloading of any material posted on it, or on any website linked to it.
The website, its content and any services or items obtained through the website are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement and fitness for particular purpose. without limiting the foregoing, neither QServus SpA nor anyone associated with QServus SpA represents or warrants that the website, its content or any services or items obtained through the website will be accurate, reliable, error-free or uninterrupted, that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components or that the website or any services or items obtained through the website will otherwise meet your needs or expectations.
In no event will QServus SpA, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website or any websites linked to it, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.